The AT&T community service outage that left tens of 1000’s of consumers throughout the U.S. with out calling or information capabilities for hours is now below investigation by New York’s prime prosecutor.
New York Lawyer Basic Letitia James introduced Thursday she will probably be investigating the causes of the Feb. 22 outage and AT&T’s response to the disruption.
The blackout noticed customers unable to make calls, ship texts or entry web for as much as 12 hours and left many unable to name 911, James’ workplace mentioned in a information launch.
“Individuals depend on cell service suppliers for constant and dependable service to assist them with almost each side of their each day lives,” James mentioned. “Nationwide outages will not be simply an inconvenience, they are often harmful, and it’s vital that we defend customers when an outage happens.”
She inspired affected New Yorkers to file a criticism along with her workplace.
At its peak, the AT&T outage noticed greater than 71,000 clients out of service the morning of Feb. 22. Whereas the outage lasted a number of hours, service was restored by the afternoon.
The service mentioned the outage was seemingly brought on by a course of error and never a cyberattack. The Federal Communications Fee was investigating the incident.
Days after the blackout, AT&T mentioned it could apply a $5 credit score to affected accounts.
“We acknowledge the frustration this outage has brought on and know we let a lot of our clients down,” the service mentioned in an announcement. “We perceive this may occasionally have impacted their skill to attach with household, associates, and others. Small enterprise house owners could have been impacted, probably disrupting an important method they join with clients.”