Dubai Courts secured the highest spot within the prestigious ‘Digital Authorities’ award for GCC States in 2023. The awards ceremony was held on the sidelines of the 2023 Digital Authorities Discussion board in Riyadh. The accolade was bestowed in recognition of Dubai Courts’ groundbreaking innovation, particularly the event of the ‘Digital Case File’.
The pioneering undertaking marks one other milestone in Dubai Courts’ first built-in technical litigation initiative, ushering in a complete digital transformation within the realm of authorized processes. Not solely does this achievement reinforce Dubai Courts’ place as a trailblazer within the discipline of digital judicial companies, nevertheless it additionally aligns seamlessly with the visionary directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. His Highness’s dedication to making sure justice characterised by accuracy, pace, and widespread accessibility is mirrored in these outstanding accomplishments.The awards ceremony witnessed His Excellency Taresh Al Mansouri, the esteemed President of Dubai Courts, obtain the Digital Authorities Defend. The celebrated accolade was introduced by His Excellency Engineer Abdullah bin Amer Al Sawaha, the Minister of Communications and Info Expertise of Saudi Arabia, and His Excellency Khaled Ali Salem Al Saneedi, the Assistant Secretary-Common for Financial and Improvement Affairs on the GCC Secretariat.
His Excellency Taresh Eid Al Mansouri, the President of Dubai Courts, conveyed his profound pleasure on the prestigious award for Dubai Courts. He underscored the importance of the accomplishment, describing it as a proud addition to the division’s illustrious achievements, marking a revolutionary transformation in litigation processes. The shift from conventional strategies, involving bodily attendance and guide doc entries, to a sensible, interactive, and built-in system operational around the clock is emblematic of this achievement, he added.
HE Al Mansouri emphasised that ‘the digital case file’ transcends being merely a brand new know-how and, the truth is, embodies a complicated imaginative and prescient aimed toward enhancing the justice expertise and facilitating easy accessibility to it. It stands as a testomony to Dubai Courts’ unwavering dedication to innovation, the supply of cutting-edge digital companies and the facilitation of environment friendly and expeditious judicial processes. This dedication, he famous, considerably contributes to the continuing digital transformation of the justice system, additional solidifying Dubai Courts’ place as a trailblazer and chief on this discipline.
Giant consumer baseHe additionally highlighted outstanding statistics reflecting Dubai Courts’ work over the previous three years on this regard. The full variety of requests soared to a formidable 2,408,188, accompanied by 344,329 distant litigation classes throughout the identical interval. The newest knowledge revealed that the digital case file service boasts a consumer base of 389,259 people, encompassing each authorized professionals and shoppers. Notably, the service processed 139,432 sensible fee orders, attaining a outstanding 100% service continuity charge all through the three-year interval. These statistics underscore the service’s growth and effectivity, catering to a big consumer base with a substantial variety of operations processed seamlessly. The digital case file service stands out for its comprehensiveness and inclusiveness, catering to various segments of society, together with the aged and people with particular wants. Moreover, it has efficiently decreased consumer journey complexities and repair prices, leveraging cutting-edge applied sciences to make sure enterprise continuity even throughout difficult instances such because the Covid-19 pandemic.
The widespread recognition of the service’s effectiveness and distinction is clear, making it a distinguished selection inside its discipline. This recognition positions the service as a powerful contender for prestigious awards, a testomony to its uniqueness and distinction. Furthermore, the system’s integration with different authorities techniques enhances its accessibility to residents and guests alike. The coordinated efforts to hyperlink and combine with entities such because the Federal Authority for Id and Citizenship and Border Safety additional exemplify the service’s dedication to seamless processes. That is significantly evident within the registration of instances and the creation of consumer accounts with Dubai Courts, in alignment with courtroom choices proscribing freedoms, showcasing the service’s broader influence on the judicial panorama.
HE Al Mansouri emphasised that the ‘Digital Case File,’ inaugurated in 2017 and finalised in 2020, stands as a beacon of innovation, frequently refined and enhanced based mostly on enchancment experiences and the evolving wants of its beneficiaries. The system is taken into account a benchmark for innovation and serves as an ongoing undertaking topic to common growth. Within the pursuit of digital transformation, the division has laid out strategic plans that reach into the subsequent decade, outlining a imaginative and prescient for future know-how initiatives. To make sure seamless enterprise continuity, numerous groups have been established, amongst them the Sensible Transformation Workforce devoted to the Case File. This collaborative staff, working in tandem with the Info Expertise Division, has performed a pivotal position within the growth of clever applications. Their efforts have included efficient undertaking monitoring, implementation of labor necessities, scrutiny of developed companies, and the supply of acceptable coaching classes. The concerted efforts of those groups underscore the dedication to the sustained evolution of the ‘Digital Case File’ as a cutting-edge and adaptive resolution.He highlighted that Dubai Courts stands as a trailblazer, being the primary to introduce an built-in technical undertaking designed to facilitate easy accessibility to justice for all courtroom customers. The implementation of a sensible and interactive system allows swift and exact litigation procedures, encompassing 10 operations starting from request submission and doc attachment to distant case discussions. Gone are the times when customers needed to be bodily current to register a case and difficulty notices, which posed challenges by way of time and price. Presently, the digital service has developed right into a seamless built-in system masking registration, case administration, and distant classes, considerably enhancing the consumer expertise and amplifying the effectivity of judicial processes.
Dubai Courts’ achievements lengthen past the native panorama, securing the second place within the record of the highest 10 world courts. This accolade was accompanied by the ‘TOP 10 COURTS’ award within the utility of technical options in judicial work, conferred on the eighth annual convention of the Worldwide Affiliation for Courtroom Administration (IACA), in collaboration with the American Nationwide Affiliation for Courtroom Administration in Washington, D.C. Moreover, Dubai Courts garnered three awards on the fifteenth version of the Stevie Awards, a globally recognised platform celebrating innovation and institutional excellence. Notably, in 2018, the establishment clinched the Buyer Service class – Common Administration award on the Stevie Awards, testifying to its outstanding achievements in buyer satisfaction administration, securing the celebrated silver medal.
Excessive satisfaction chargeIt’s noteworthy that Dubai Courts achieved a formidable 97% satisfaction charge from its customers in 2022, reflecting its steadfast dedication to delivering high-quality and user-friendly companies to the general public. This dedication is integral to its mission of making certain accessibility, effectivity, and excellence throughout all sides of its operations, additional solidifying its standing as a pioneering pressure within the judicial area
Al Mansouri counseled the pivotal position performed by the digital litigation service in propelling the digital transformation of Dubai Courts. He emphasised its constructive influence on the satisfaction of beneficiaries and constructing belief within the judicial system. He underscored the strategic significance of governance and know-how safety, culminating within the courtroom’s attainment of ISO 22301 and ISO 27001 certifications in enterprise continuity and knowledge safety from the celebrated British Requirements Establishment. Notably, this achievement marks a worldwide first within the judicial sector.
This groundbreaking accomplishment was realised by way of the mixing of superior applied sciences, together with synthetic intelligence and large knowledge, aimed toward enhancing service supply. The main target prolonged to enhancing inner procedures and augmenting consumer effectivity, reflecting Dubai Courts’ dedication to leveraging innovation for the good thing about its stakeholders.
The official web site of Dubai Courts, coupled with the Sensible Request System, function efficient and safe channels to ship companies, prioritising consumer privateness as an integral a part of the general consumer expertise. Important points, akin to system standing visibility, alignment with real-world situations, and consumer freedom of motion, are highlighted.
Consumer-friendly optionsThe digital service locations a powerful emphasis on user-friendly options, specializing in minimal data necessities, decreased procedural steps, and streamlined storage and monitoring processes. By way of efficiency and influence, the service establishes quite a few communication channels with beneficiaries. By means of proactive evaluation, together with satisfaction and happiness surveys, and an intensive examination of complaints and recommendations from customers, the service has undergone steady enchancment. This iterative course of has instigated a constructive shift in consumer behaviour, with elevated consumer involvement in digital companies resulting in decreased congestion and an enhanced total judicial expertise.
Moreover, the incorporation of brainstorming classes and the preparation of efficiency monitoring experiences, with a selected give attention to the judicial facet and future judiciary evaluation, underscores Dubai Courts’ dedication to steady enhancement and the anticipation of evolving judicial wants. This holistic strategy not solely enhances consumer belief and satisfaction but in addition positions the digital service as a dynamic and responsive element throughout the judicial framework.
Notably, Dubai Courts has welcomed a number of visiting delegations looking for to realize insights into its experiences within the realm of digital litigation. These delegations embrace representatives from the Ministry of Justice and numerous international locations, akin to Ukraine, China, Japan, Brazil, Bahrain, and the Mediterranean Parliament. These interactions underscore Dubai Courts’ steadfast dedication to attaining excellence and fostering innovation inside its judicial system. These achievements align with Dubai’s overarching imaginative and prescient of transitioning right into a paperless authorities and assuming a worldwide management position within the provision of digital companies. Dubai Courts is actively engaged within the pursuit of digital transformation, aiming to create a future characterised by ease and effectivity for its residents and residents.
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